Testimonials

Sales Testimonials

The Charles Banks team are first class. Justin and Grainne have an extensive knowledge of the local area and were always on hand to help and offer advice. This is why I would always chose a local firm with extensive knowledge of the area and with a personal touch over any of the high street, off-the-shelf estate agents. Ed 2017

When we needed to sell our home in Barnes, we knew we were going to need an exceptionally reliable agent. We were living in Los Angeles at the time and so everything had to be done at a distance. Professional support we could absolutely trust was essential. Justin provided that support in spades. His experience and advice were invaluable. And his communication skills, keeping us fully informed at every turn, was invaluable. I much appreciate his hard work on our behalf. Thanks to you, Justin and to Charles Banks. Charles Street 2017

As an executor, I was involved in the sale of a property in Barnes. We contacted a number of agents in terms of initial valuation and then to act as agents for the sale of the property. Throughout the process, I was impressed with the service given by Charles Banks, specifically Justin, head of sales. They were efficient, professional, refreshingly honest, fair and at no point did I feel pressurised to use them or overwhelmed with marketing ‘spin’. They were helpful but unobtrusive during the selling process and succeeded with the whole process being completed in only seven weeks! RS Lowther Road 2017

It fell to me to arrange the sale of my late uncle and aunt’s house in Barnes, in which they had lived since 1947. As they were Barnes people I thought they would welcome the choice of an independent local company. From the very start Charles Banks were welcoming, helpful and very efficient. As there was a sitting tenant involved I suspected that the sale was not going to be straightforward. This proved to be the case, and in fact there were a great many more complications than I envisaged. The Head of Sales at Charles Banks, Justin Douglas, was brilliant throughout and handled all the many pitfalls and obstacles with calm, patience and skill. There were times when I doubted we would ever achieve a sale, despite the high level of interest Charles Banks generated in the property. But eventually a buyer came forward who was both prepared to accept the sitting tenant situation and to pay the asking price. An excellent result. I could not be happier with the service provided by Charles Banks and Justin Douglas and I would highly recommend them to anyone selling a property in Barnes.
CS Rocks Lane 2017

Justin thank you so much without you and your expertise this could not have happened
 

Thank you Justin for all your help in selling my house in Cedars Road
 

Delighted with the service and attention which we received which led to a successful outcome.
Mr Harvard-Walls

Our process of moving was slightly unusual and involved a property swap with another family in Barnes to suite the respective needs of up / downsizing. The team at Charles Banks were instrumental in engineering this from their local knowledge and our chain free transaction went off without a hitch – many thanks.
Chris Adams

Justin thank you for all your hard work you are a star
Ms J Bennis Elm Grove Road

Charles Banks were exceptionally helpful not only with the process of selling through them, but also ensuring that our onward purchase (not through them)proceeded smoothly. They offer realistic advice and I am happy to recommend them
Mrs Grey, Baronsmead Road

We had a very good experience and found them very professional and their local knowledge is exceptional
Mrs A Pendrell, Elm Grove Road

I instructed Charles Banks to sell our house in Castelnau and all worked out very well. Jesse and Justin managed the process from start to finish with energy and integrity and we had an acceptable offer within a short period of time. Charles Banks displayed impressive knowledge of both the local property market and general property matters making the process both enjoyable and stress free. I would recommend this company to anyone looking to sell a property in Barnes.


Lettings Testimonials

Living abroad, we needed a good lettings agent to manage the letting of our house in Barnes. Charles Banks provided that in a fully reliable and comprehensive way, from finding tenants and doing the paperwork to managing the property. Cathy was always on hand to check on the house, arrange minor repairs and liaise with the tenants. Her advice on pricing was also excellent. I have no hesitation in recommending Charles Banks letting services to others. Charles Street 2017

Cathy – we would like to thank you again for all of your help when we were moving to Suffolk Road – you were very supportive and helpful in making the move happen swiftly and efficiently (and were an absolute star!)
Rory and Jo Hegarty

I have been using Charles Banks in Barnes to manage my Fulham property for over 5 years now and can say that I am more than happy with their service to the extent that I will be transferring my other properties to their management. As an individual that lives in Singapore and rarely returns to the UK I need to be sure that I can trust the management company and I implicitly trust Cathy Cooper and Charles Banks.
Anthony Campbell-Brown

Hi Cathy, Just wanted to say thank you so much for your negotiations on our behalf and for orchestrating the whole changeover. The timings of tenant checking out and in and the plan for redecoration all sounds great. Hugely appreciate all the time, thought and effort that has gone into making it all seem so easy – which I am sure it is not!! Many thanks.
Lisa

Many thanks again for all your help and support. You and your team at Charles Banks have been utterly professional and efficient throughout my tenancy in Castelnau. Thank you.
Lucy

The Lettings department at Charles Banks have just carefully steered me through the stresses of finding a home to rent in Barnes. They provided me with a professional yet personal service where their advice and excellent support was the most crucial human factor in the whole process. My requirements were carefully noted which meant there was no time wasting and their advice was relevant and delivered with integrity which meant I fully trusted them and felt they were very much a ‘helping hand’. I can confidently recommend the Lettings department at Charles Banks as solid and professional property specialists and experts in their field.
Kate Sheppard

I just wanted to say a huge thank you for all the help you have given in me over the last 6 weeks. Trying to make the decision whether to sell or let has been really difficult but you have been supportive, communicative and honest. But above all, you have provided me with two viable options which have allowed both routes to become a reality. We will let our property through Charles Banks for now but will definitely sell through Charles Banks when the time is right. Thank you.
Sarah Windsor-Lewis

I started using Charles Banks in 2006 when other agents were struggling to find a suitable tenant for a property whilst I relocated abroad. Not only did they let it but they also found a buyer when I decided to sell. Since then I have used their services both on the rental and sale side, as their knowledge of the Barnes property market is second to none, something that is very important in the present market. I really appreciate the dedication and the professionalism with which the team at Charles Banks handle any single transaction regardless of the value of the property. They constantly liaise with both parties involved to smooth out any differences and find the best and quickest way to finalise the deal. A huge thank you to all of you for the excellent quality of your services.
Marcello Rossi

I am writing to express my appreciation at Cathy’s hard work and committed efforts in letting my portfolio of properties in Barnes. Cathy always adopts a highly effective marketing strategy and operates in an extremely professional manner with rental figures being achieved around the level at our initial discussions. Cathy and her team have an excellent knowledge of Barnes and the surrounding areas and her rental valuations are always accurate according to the market. Cathy listens to my expected requirements and always acts in my best interests sometimes going beyond the call of duty if I need her help or advice. She and Charles Banks come highly recommended for all aspects of property marketing.
Remmie de Souza

Our sincere thanks to Cathy and her team in helping us move into a delightful little cottage in Little Chelsea. We had a very tight timescale but things moved so smoothly and quickly, that, not once, did we feel under pressure or anxious! We viewed the cottage on the Monday and then 12 days later, moved in! Cathy is professional, efficient and friendly and we would wholeheartedly recommend using Charles Banks.. It was such a refreshing change to come across personal yet expert service and it was a delight to work with her team.. Not only that, but our landlords are lovely too! After a disappointing experience with our previous agents, our faith has been restored and we will definitely come back to Charles Banks again. In the meantime though, we’ll happily explore the delights and wonders that lovely Barnes Village has to offer!.
Mario & Angie Sahe-Lacheante

My experience with Charles Banks has been positive from start to finish. They have been most professional and helpful and above all know the market in the Barnes area very well. I would not hesitate to recommend their services to anyone planning on buying, selling or leasing property in Barnes.
Simon Skey

As both tenants and landlords with Charles Banks we have found the service from both sides to be excellent. The lettings team were extremely helpful and friendly in accommodating our needs and likewise the standard of service has been very high; full of professionalism and efficiency. We would happily recommend Charles Banks to anyone looking for tenants or indeed renting in the Barnes area, they have been absolutely brilliant.
Luke and Lucy Bellamore

We are delighted with the professionalism that we have experienced from Charles Banks in the letting of our flat in Barnes. We are impressed with the speed with which you found tenants and also their quality. You have been of enormous help in the preparation of our property for letting, something we are unable to manage easily when we are living in a different country. I would have no hesitation in recommending the excellent team at Charles Banks to other landlords.
Amanda O’Neill

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