Sales - Sophie Herbert
Sophie, I wanted to thank you for your superb and professional service when we recently bought our lovely home in Suffolk Road through Charles Banks & Rea. At all times you were available for viewings and very mindful of our requirements regarding our onward purchase. I would and have already recommended Charles Banks & Rea to friends who may be looking to both buy and sell within Barnes. - Jacquie Derbyshire 2011
Super special ' Sophie, you walk the walk and talk the talk ! Bundles of thanks for all the help and moral support you gave us throughout the sale of our home. - Vic & Moira 2011
Dear Sophie, Thank you for all your help with our purchase of Suffolk Road. We are in no doubt that without your experience and hard work the chain would not have completed. - Mr Mrs Rendell 2011
Hi Sophie, I would like to thank you for a most efficient and excellent service. You were quick to market the property, excellent at negotiation and good at managing our expectations and delivering against our requirements throughout the whole process. - Lucy McKay 2011
Sophie, I would have no hesitation of using and recommending your firm and you personally in particular. Matters couldnt have been handled better, especially given the delicate nature of the probate itself. - Ian Price 2011
We were very impressed with Charles Banks and Rea's efficiency and professionalism in dealing with both our sale in Brookwood Avenue and purchase in Parke Road. Sophie Herbert was extremely easy to communicate with, very diligent in her management of the sale and we would highly recommend both her and Charles Banks and Rea's services to any other potential clients. - Jocelyne 2011
Charles Banks & Rea have provided an excellent service in selling our house in Elm Grove Road.
Sophie Herbert was our contact and she was incredibly effecient. We felt she continued to remain enthusiastic about the property even though the market was difficult and that she provided an honest valuation on the property, whilst also providing honest answers to our questions. We felt that at all times she would carry out our wishes to the best of her ability, even if, at times it went against her own advise.
She was always contactable and saw things through from begining to end, rather than delegate them to somoene else in the office. We felt that we were exclusively her client, which can be rare with agents.
Once contracts were exchanged on the house, Sophie remained helpful, from advising us on removal companies to finding cleaners for the house. We would highly recommend Charles Banks Rae, in particular Sophie to any prospective buyers or sellers. - Roya and Alexis Johnson 2010Dear Simon, I'd like to send a word of thanks to you and your team for the consistent support and effort you put into the sale of our house and the swap for our new one. Everyone at Charles Banks & Rea has been engaged, on time, on the ball, flexible and easy to deal with from the first chat through to the finish.
Our house swap was unusual and I don't know if we would have managed it without Sophie Herbert. She knew exactly what was wanted and stuck with it in good faith and with good cheer, and I am lastingly grateful to her for it. A month after the move she is still available with broad local knowledge to help sort the innumerable bits of business that go with a move, taking a lot of the stress out of the process and making it manageable. I would recommend your agency most highly to anyone. - Elizabeth Richards 2010Returning to the UK in 2009 after 3 years in Singapore we were unsure what and where our next move should be. We wanted to stay in Barnes but had a limited budget - not an easy brief with three boisterous boys to accommodate! Sophie really listened to our requirements and knowing we loved our old house only looked for similar properties and quickly found us the house that exactly matched what we were looking for. With Sophie's help, negotiations proceeded to exchange and a very quick completion in time for Christmas in our new home.
We would like to thank Charles Banks & Rea - especially Sophie Herbert - for selling our house in Barnes. Their local knowledge is superb. As soon as they were instructed, Sophie had potential purchasers lined up to view. As we have young children, Sophie was very sensitive to the upset that moving house might cause them, and arranged viewings to accommodate that. In fact, the children didn't know the house was being sold until we had exchanged contracts! We had lots of helpful feedback and advice on the level of offers received which enabled us to sell to our preferred purchaser. We would thoroughly recommend Charles Banks & Rea.
Sophie was really helpful, recommending local tradesmen and services to enable us to get our house completely ship-shape and ready for the market. When I was run off my feet trying to organise the move, Sophie came up with a local (and very competitive) removal firm who provided a great service. She also arranged for some of my internet deliveries to go to Charles Banks & Rea's office to free up my time. A great all round service. - Alison Whale 2010We would like to express our huge thanks to C, B and R for several weeks of help in securing our new house in Barnes. Sophie Herbert was enthusiastic, positive but realistic throughout - extremely understanding of our position, very flexible and superbly diplomatic! Paul Rea added his experience, calmness and professionalism and together they really went above and beyond in letting us have unprecedented access and time in the house before and after exchange. They have also recommended many tradesmen to us and have been friendly and patient - working very hard to make the deal work. We have been delighted with them all - and would certainly return to the company in future. Many thanks indeed. - Mrs Collins 2010
Sales - Kerry-Jane Beddows
Seriously, I have not one complaint which is very unusual for me as I am a stickler for customer service! It was enlightening that everything you said or agreed to actually happened. I would have no hesitation in recommending your agency. - Marie Truelove
I just completed the purchase of a flat for my clients and wanted to thank you and your firm for your help in this matter. In particular I should like to express my sincere thanks to Kerry who was extremely helpful throughout. She gave a great deal of her time and effort to make certain everything went smoothly and was charming throughout. If only other Estate Agents could follow her example. My firm would not hesitate to recommend Charles Banks & Rea to our clients for your impeccable service. I very much hope we shall have other opportunities to do business in the future. - Richard Parkes, Parkes Browne 2011
Lettings - Cathy Cooper
Many thanks again for all your help and support. You and your team at Charles Banks & Rea have been utterly professional and efficient throughout my tenancy in Castelnau. Thank you. - Lucy 2011
The Lettings department at CB&R have just carefully steered me through the stresses of finding a home to rent in Barnes. They provided me with a professional yet personal service where their advice and excellent support was the most crucial human factor in the whole process. My requirements were carefully noted which meant there was no time wasting and their advice was relevant and delivered with integrity which meant I fully trusted them and felt they were very much a 'helping hand'. I can confidently recommend the Lettings department at Charles Banks and Rea as solid and professional property specialists and experts in their field. - Kate Sheppard 2011
Dear Sophie and Cathy, I just wanted to say a huge thank you for all the help you have given in me over the last 6 weeks. Trying to make the decision whether to sell or let has been really difficult but you have been supportive, communicative and honest. But above all, you have provided me with two viable options which have allowed both routes to become a reality. We will Let our property through CB&R for now but will definitely Sell through CB&R when the times right. Thank you. - Sarah Windsor-Lewis 2011
I started using CB & R in 2006 when other agents were struggling to find a suitable tenant for a property whilst I relocated abroad. Not only did they let it but they also found a buyer when I decided to sell. Since then I have used their services both on the rental and sale side, as their knowledge of the Barnes property market is second to none, something that is very important in the present market.
I also really appreciate the dedication and the professionalism with which they handle any single transaction regardless of the value of the property. They constantly liaise with both parties involved to smooth out any differences and find the best and quickest way to finalize the deal.
A huge thank you to all of you for the excellent quality of your services. - Marcello 2011I am writing to express my appreciation at Cathy's hard work and committed efforts in letting my portfolio of properties in Barnes. Cathy always adopts a highly effective marketing strategy and operates in an extremely professional manner with rental figures being achieved around the level at our initial discussions. Cathy and her team have an excellent knowledge of Barnes and the surrounding areas and her rental valuations are always accurate according to the market. Cathy listens to my expected requirements and always acts in my best interests sometimes going beyond the call of duty if I need her help or advice. She and Charles Banks & Rea come highly recommended for all aspects of property marketing. - Remmie de Souza 2010
Our sincere thanks to Cathy and her team in helping us move into a delightful little cottage in Little Chelsea. We had a very tight timescale but things moved so smoothly and quickly, that, not once, did we feel under pressure or anxious! We viewed the cottage on the Monday and then 12 days later, moved in! Cathy is professional, efficient and friendly and we would wholeheartedly recommend using CB & R. It was such a refreshing change to come across personal yet expert service and it was a delight to work with her team.. Not only that, but our landlords are lovely too! After a disappointing experience with our previous agents, our faith has been restored and we will definitely come back to CB & R again. In the meantime though, we'll happily explore the delights and wonders that lovely Barnes Village has to offer!. - Mario & Angie Sahe-Lacheante 2010
My experience with Charles Banks and Rea has been positive from start to finish. They have been most professional and helpful and above all know the market in the Barnes area very well. I would not hesitate to recommend their services to anyone planning on buying, selling or leasing property in Barnes. - Simon Skey 2010
As both tenants and landlords with Charles Banks and Rea we have found the service from both sides to be excellent. The lettings team were extremely helpful and friendly in accommodating our needs and likewise the standard of service has been very high; full of professionalism and efficiency. We would happily recommend Charles Banks and Rea to anyone looking for tenants or indeed renting in the Barnes area, they have been absolutely brilliant. - Luke and Lucy Bellamore 2010
Charles Banks and Rea both sold us our home on Castelnau and subsequently let it out for us. In all of our dealings with them, we experienced an honest, straightforward and professional approach. The managers of the company have come to know us and have been ablto to offer a personal approach to business that is rare to find amongst estate agents these days. - Richard and Joan Pattle
We are delighted with the professionalism that we have experienced from Charles Banks and Rea in the letting of our flat in Barnes. We are impressed with the speed with which you found tenants and also their quality. You have been of enormous help in the preparation of our property for letting, something we are unable to manage easily when we are living in a different country. I would have no hesitation in recommending the excellent team at Charles Banks and Rea to other landlords. - Amanda O'Neill 2011
