Sales Testimonials

The Charles Banks team are first class. Justin and Grainne have an extensive knowledge of the local area and were always on hand to help and offer advice. This is why I would always chose a local firm with extensive knowledge of the area and with a personal touch over any of the high street, off-the-shelf estate agents. Ed 2017

When we needed to sell our home in Barnes, we knew we were going to need an exceptionally reliable agent. We were living in Los Angeles at the time and so everything had to be done at a distance. Professional support we could absolutely trust was essential. Justin provided that support in spades. His experience and advice were invaluable. And his communication skills, keeping us fully informed at every turn, was invaluable. I much appreciate his hard work on our behalf. Thanks to you, Justin and to Charles Banks. Charles Street 2017

As an executor, I was involved in the sale of a property in Barnes. We contacted a number of agents in terms of initial valuation and then to act as agents for the sale of the property. Throughout the process, I was impressed with the service given by Charles Banks, specifically Justin, head of sales. They were efficient, professional, refreshingly honest, fair and at no point did I feel pressurised to use them or overwhelmed with marketing ‘spin’. They were helpful but unobtrusive during the selling process and succeeded with the whole process being completed in only seven weeks! RS Lowther Road 2017

It fell to me to arrange the sale of my late uncle and aunt’s house in Barnes, in which they had lived since 1947. As they were Barnes people I thought they would welcome the choice of an independent local company. From the very start Charles Banks were welcoming, helpful and very efficient. As there was a sitting tenant involved I suspected that the sale was not going to be straightforward. This proved to be the case, and in fact there were a great many more complications than I envisaged. The Head of Sales at Charles Banks, Justin Douglas, was brilliant throughout and handled all the many pitfalls and obstacles with calm, patience and skill. There were times when I doubted we would ever achieve a sale, despite the high level of interest Charles Banks generated in the property. But eventually a buyer came forward who was both prepared to accept the sitting tenant situation and to pay the asking price. An excellent result. I could not be happier with the service provided by Charles Banks and Justin Douglas and I would highly recommend them to anyone selling a property in Barnes.
CS Rocks Lane 2017

Justin thank you so much without you and your expertise this could not have happened

Thank you Justin for all your help in selling my house in Cedars Road

Delighted with the service and attention which we received which led to a successful outcome.
Mr Harvard-Walls

Our process of moving was slightly unusual and involved a property swap with another family in Barnes to suite the respective needs of up / downsizing. The team at Charles Banks were instrumental in engineering this from their local knowledge and our chain free transaction went off without a hitch – many thanks.
Chris Adams

Justin thank you for all your hard work you are a star
Ms J Bennis Elm Grove Road

Charles Banks were exceptionally helpful not only with the process of selling through them, but also ensuring that our onward purchase (not through them)proceeded smoothly. They offer realistic advice and I am happy to recommend them
Mrs Grey, Baronsmead Road

We had a very good experience and found them very professional and their local knowledge is exceptional
Mrs A Pendrell, Elm Grove Road

I instructed Charles Banks to sell our house in Castelnau and all worked out very well. Jesse and Justin managed the process from start to finish with energy and integrity and we had an acceptable offer within a short period of time. Charles Banks displayed impressive knowledge of both the local property market and general property matters making the process both enjoyable and stress free. I would recommend this company to anyone looking to sell a property in Barnes.

Lettings Testimonials

When letting my property I found Cathy to offer an outstanding service. Cathy is friendly, professional and very knowledgeable . I could not recommend her enough. She is an expert on the local letting market and offered invaluable information to help let my property. My property was let quickly with no hiccups along the way. Great team with a great quality friendly service! Highly professional, understanding & caring, always gets back to you promptly, thinks of everything, this lady is faultless and amazing. Barry Herbert

We want to thank Katie and share our great experience with Charles Banks. After over a year rental search in the area we meet Katie and she understood right away what we were looking for… she found the house for us in no time and greatly mediate with the landlord to meet all our requests. We are very satisfy with the service! Francesca Sarnè

I can highly recommend Charles Banks Estate Agents. I have been a long term tenant in a property that they manage and it has been nothing other than an absolute pleasure. The team has always been responsive, fair and extremely helpful. It’s very rare to find an agent that balances the interests of landlord and tenants so well. Truly 5 star service! Jonathan Agnew

I can not thank Cathy Cooper enough for all her help in letting my property over the past few years – Cathy is very thorough and patient. She is also extremely knowledgeable about the rental market in Barnes. She always ‘thinks outside of the box’ and comes up with solutions to various issues when managing my property so that I do not have to worry. My Tenants also report that they have complete confidence in Cathy’s abilities to manage my property. Quite simply, Cathy offers a fantastic personal service and I can not recommend her and Charles Banks highly enough. Tristan Ashbourne

Charles Banks is an excellent company to deal with for Sales and Lettings. As a landlord, I’ve received first class service and very good tenants since I began letting some 14 years ago. My main contact is Cathy and she is a gem. I have no hesitation in recommending them. Angela White

Dealt with Cathy, who is the best agent I have come across. Put in the time to actually listen to our requirements and recommend places that worked for us. Highly Recommended Tom Heron

Cathy from Charles Banks has been our agent for a year and a half now and it’s been a fabulous experience. Very professional, fast, caring and takes the time to get to know you on a personal level. Highly recommended. Thanks Cathy! Mel Fisher

We rented our property with Cathy at Charles Banks and it was a great experience – it was painless and efficient. Cathy is always very helpful whenever we have any queries. Would highly recommend Charles Banks! Katherine Mainardi

I can highly recommend Charles Banks Lettings, and Cathy’s very professional service. As a landlord, I first used them over twenty years ago, and continue to use them today because they are tremendously knowledgeable about the Barnes property market, and Cathy repeatedly goes ‘above and beyond’ to help. Stephen Windsor-Lewis

I’ve been using Charles Banks for more than 5 years and have always been impressed with the service. Always friendly, very knowledgeable and always quick to address issues. Steve Oh

We have been using Charles Banks for letting our 2 rental properties for many years and Cathy is a wonderful contact who is very knowledgable aboout the local scene and extremely efficient in all aspects of her work. We can reccomend this agent without any reservations Nigel Oakley

Living abroad, we needed a good lettings agent to manage the letting of our house in Barnes. Charles Banks provided that in a fully reliable and comprehensive way, from finding tenants and doing the paperwork to managing the property. Cathy was always on hand to check on the house, arrange minor repairs and liaise with the tenants. Her advice on pricing was also excellent. I have no hesitation in recommending Charles Banks letting services to others. Charles Street 2017

Cathy – we would like to thank you again for all of your help when we were moving to Suffolk Road – you were very supportive and helpful in making the move happen swiftly and efficiently (and were an absolute star!)
Rory and Jo Hegarty

I have been using Charles Banks in Barnes to manage my Fulham property for over 5 years now and can say that I am more than happy with their service to the extent that I will be transferring my other properties to their management. As an individual that lives in Singapore and rarely returns to the UK I need to be sure that I can trust the management company and I implicitly trust Cathy Cooper and Charles Banks.
Anthony Campbell-Brown

Hi Cathy, Just wanted to say thank you so much for your negotiations on our behalf and for orchestrating the whole changeover. The timings of tenant checking out and in and the plan for redecoration all sounds great. Hugely appreciate all the time, thought and effort that has gone into making it all seem so easy – which I am sure it is not!! Many thanks.

Many thanks again for all your help and support. You and your team at Charles Banks have been utterly professional and efficient throughout my tenancy in Castelnau. Thank you.

The Lettings department at Charles Banks have just carefully steered me through the stresses of finding a home to rent in Barnes. They provided me with a professional yet personal service where their advice and excellent support was the most crucial human factor in the whole process. My requirements were carefully noted which meant there was no time wasting and their advice was relevant and delivered with integrity which meant I fully trusted them and felt they were very much a ‘helping hand’. I can confidently recommend the Lettings department at Charles Banks as solid and professional property specialists and experts in their field.
Kate Sheppard

I just wanted to say a huge thank you for all the help you have given in me over the last 6 weeks. Trying to make the decision whether to sell or let has been really difficult but you have been supportive, communicative and honest. But above all, you have provided me with two viable options which have allowed both routes to become a reality. We will let our property through Charles Banks for now but will definitely sell through Charles Banks when the time is right. Thank you.
Sarah Windsor-Lewis

I started using Charles Banks in 2006 when other agents were struggling to find a suitable tenant for a property whilst I relocated abroad. Not only did they let it but they also found a buyer when I decided to sell. Since then I have used their services both on the rental and sale side, as their knowledge of the Barnes property market is second to none, something that is very important in the present market. I really appreciate the dedication and the professionalism with which the team at Charles Banks handle any single transaction regardless of the value of the property. They constantly liaise with both parties involved to smooth out any differences and find the best and quickest way to finalise the deal. A huge thank you to all of you for the excellent quality of your services.
Marcello Rossi

I am writing to express my appreciation at Cathy’s hard work and committed efforts in letting my portfolio of properties in Barnes. Cathy always adopts a highly effective marketing strategy and operates in an extremely professional manner with rental figures being achieved around the level at our initial discussions. Cathy and her team have an excellent knowledge of Barnes and the surrounding areas and her rental valuations are always accurate according to the market. Cathy listens to my expected requirements and always acts in my best interests sometimes going beyond the call of duty if I need her help or advice. She and Charles Banks come highly recommended for all aspects of property marketing.
Remmie de Souza

Our sincere thanks to Cathy and her team in helping us move into a delightful little cottage in Little Chelsea. We had a very tight timescale but things moved so smoothly and quickly, that, not once, did we feel under pressure or anxious! We viewed the cottage on the Monday and then 12 days later, moved in! Cathy is professional, efficient and friendly and we would wholeheartedly recommend using Charles Banks.. It was such a refreshing change to come across personal yet expert service and it was a delight to work with her team.. Not only that, but our landlords are lovely too! After a disappointing experience with our previous agents, our faith has been restored and we will definitely come back to Charles Banks again. In the meantime though, we’ll happily explore the delights and wonders that lovely Barnes Village has to offer!.
Mario & Angie Sahe-Lacheante

My experience with Charles Banks has been positive from start to finish. They have been most professional and helpful and above all know the market in the Barnes area very well. I would not hesitate to recommend their services to anyone planning on buying, selling or leasing property in Barnes.
Simon Skey

As both tenants and landlords with Charles Banks we have found the service from both sides to be excellent. The lettings team were extremely helpful and friendly in accommodating our needs and likewise the standard of service has been very high; full of professionalism and efficiency. We would happily recommend Charles Banks to anyone looking for tenants or indeed renting in the Barnes area, they have been absolutely brilliant.
Luke and Lucy Bellamore

We are delighted with the professionalism that we have experienced from Charles Banks in the letting of our flat in Barnes. We are impressed with the speed with which you found tenants and also their quality. You have been of enormous help in the preparation of our property for letting, something we are unable to manage easily when we are living in a different country. I would have no hesitation in recommending the excellent team at Charles Banks to other landlords.
Amanda O’Neill


5 star review  The team at Charles Banks were absolutely brilliant. The property we saw was the only the second we looked at and they were incredibly patient as we sold our own property. Throughout the process they kept us informed of any changes, and provided advice and guidance when we asked. Most importantly, they were always happy to let us re-view the property when we needed to. Cannot recommend them enough!

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4th April 2018

5 star review  I have been a customer of Charles Banks for more than 15 years. Being most of the time away from London you have to trust an estate agent fully, and they are absolutely trustful. Their service provides peace of mind.

thumb Octavio Martinez
11th December 2017

5 star review  I can not thank Cathy Cooper enough for all her help in letting my property over the past few years – Cathy is very thorough and patient. She is also extremely knowledgeable about the rental market in Barnes. She always ‘thinks outside of the box’ and comes up with solutions to various issues when managing my property so that I do not have to worry. My Tenants also report that they have complete confidence in Cathy’s abilities to manage my property. Quite simply, Cathy offers a fantastic personal service and I can not recommend her and Charles Banks highly enough.

thumb Tristan Ashbourne
7th December 2017

5 star review  I'm a tenant who has had a relationship with Charles Banks for five years. In that time, they've been everything I'd hope for from a good independent agent - personal, accommodating and efficient. They've been incredibly fair with me over time. Supporting independents over large chains feels even better when they work like Charles Banks.

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5th December 2017

5 star review  I moved to London a couple of months ago, and I'm so glad that I ended up renting a flat using the services from Charles Banks. They have been helping me out with so many things since I moved here. Cathy is always happy and ready to help out. Excellent service!

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3rd December 2017

5 star review  Cathy is Excellent and always so very friendly. A personal service that is rare these days. Very reliable and efficient. This tiny and charming agency opens up a whole world of possibilities. Expert and enthusiastic, Cathy just loves the vicarious pleasure of looking after customers. A visit is always a pleasure.

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1st December 2017

5 star review  My cleaning company Clean Link has been working closely with Cathy Cooper Lettings Manager at Charles Banks for a few months now. As a Contractor, I am very impressed with the service Cathy provides for her Landlords and Tenants. Cathy goes out of her way to ensure that all parties are kept informed when it comes to the process at check in and check out and goes above and beyond for her Landlords if there are any issues. I am extremely grateful that she recommends us for all her cleaning requirements and we very much enjoy working with Charles Banks.

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1st December 2017

5 star review  We have a tenancy agreement through Charles Bank. From the initial viewing Cathy has been really helpful in providing transparency and honest feedback which has allowed me immediately to trust her and respect her professional experience. She is very thorough and extremely helpful. At every request she has been quite prompt in getting back to us and quite helpful. Highly recommended.

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25th November 2017

5 star review  Excellent customer service. Cathy was very accommodating arranging a quick second viewing to help us with decision making. Excited that we are about to move in a property that ticks a huge amount of boxes for us. Thank you

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24th November 2017

5 star review  Lovely staff, excellent rates for managed properties and very professional property management service available. They did a great job for us and I can't recommend them enough!

thumb Barbara Proia
24th November 2017

5 star review  I can only say good things about Charles Banks. Very good customer services and they are open to help with any queries that you may have. Highly recommended!

thumb Serena Fernandez
23rd November 2017

5 star review  Excellent customer service and dedicated approach. Cathy Cooper has been liaising and securing everything meets our expectations with regards to our new tenancy. Always on hand and able to offer advise - would definitely recommend they services!

thumb Ana Abeledo
23rd November 2017

5 star review  Having dealt with a number of estate agencies in London, Charles Banks has been by far the best. Responsive, caring and nice staff. Strongly recommend.

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23rd November 2017

5 star review  We would highly recommend Charles Banks. Justin and Grainne have an extensive knowledge of the local area and were always on hand to help and offer advice. This is why I would always chose a local firm with extensive knowledge of the area and with a personal touch over any of the high street, off-the-shelf estate agents

thumb Ed Kemp
28th July 2017

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Landlords Lettings Guide

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